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課程介紹
你是不是聽(tīng)到要打電話，也會(huì)心里一緊？別說(shuō)打國(guó)外電話了，就是打國(guó)內(nèi)電話也需要做下心理建設(shè)，特別是如果又擔(dān)心自己英語(yǔ)不夠好的小伙伴，不僅怕自己講不出，更怕客戶聽(tīng)不懂。所以天天苦惱開(kāi)發(fā)信沒(méi)有人回，卻也不敢拿起電話。其實(shí)打電話并沒(méi)有那么難，大家往往都是被自己嚇到，所以特意邀請(qǐng)12年一線實(shí)戰(zhàn)經(jīng)驗(yàn)的Anthony老師現(xiàn)場(chǎng)打給你看，他是如何在1分鐘內(nèi)拿到采購(gòu)郵箱的，甚至打陌生行業(yè)電話，一樣輕松拿到采購(gòu)郵箱的實(shí)錄，你會(huì)發(fā)現(xiàn)打電話就是如此的簡(jiǎn)單。
你可以學(xué)習(xí)到：
1分鐘內(nèi)拿到采購(gòu)郵箱
僅7天時(shí)間從打電話到成交
繞過(guò)前臺(tái)如何打電話
不知采購(gòu)名字如何聊
客戶總不回郵件如何打電話？
打過(guò)樣的客戶消失了怎么打電話？
陌生行業(yè)如何拿到采購(gòu)郵箱？
等等，30多個(gè)真實(shí)電話開(kāi)發(fā)客戶實(shí)錄+點(diǎn)評(píng)總結(jié)，跟著老師，1個(gè)電話搞定客戶。
以及打電話后如何發(fā)郵件，不同情況下的回復(fù)模板參考。
遇到謹(jǐn)慎的前臺(tái)怎么講？
前臺(tái)：May I ask what’s this regarding? 或者 What’s your company name? 等等
如果他沒(méi)轉(zhuǎn)，而是繼續(xù)問(wèn)你，比如以下問(wèn)題：（有經(jīng)驗(yàn)點(diǎn)的前臺(tái)會(huì)這樣子問(wèn)）
Anthony：Sure, we do xxx（你的產(chǎn)品）, now we designed a new product (或者說(shuō)update a very competitive product）, I would like to inform him in time, could you help me transfer to him?
“沒(méi)問(wèn)題，我們做XX產(chǎn)品，現(xiàn)在剛設(shè)計(jì)了一款新產(chǎn)品（更新了一款非常有競(jìng)爭(zhēng)力的產(chǎn)品)，我想及時(shí)告訴他，您能幫我轉(zhuǎn)接一下嘛？
Anthony：Yes, we do xxx, I met him at HK Electronic Fair last time, I would like to send him our update price list, could you help me transfer to him?
我們做xx產(chǎn)品，上次在香港電子展會(huì)上我和他碰過(guò)面，我想給他發(fā)我們新的報(bào)價(jià)表，您能幫我轉(zhuǎn)一下電話嘛？
Tips：
一般前臺(tái)基本都會(huì)給你轉(zhuǎn)到采購(gòu)，或者轉(zhuǎn)到銷(xiāo)售部...如果轉(zhuǎn)到銷(xiāo)售部，可以重復(fù)上面的內(nèi)容。
（注：有單獨(dú)銷(xiāo)售部的這種公司不小，重視！）
假設(shè)不知道采購(gòu)名字的情況下，電話轉(zhuǎn)過(guò)去了，怎么跟采購(gòu)聊？
不知道采購(gòu)名字的情況下轉(zhuǎn)過(guò)去了，也不需擔(dān)心，因?yàn)閲?guó)外的習(xí)慣是接電話會(huì)自報(bào)家門(mén)。
如：
Customer：Hi, this is Andrew, can I help you?
Me：Hi Andrew, this is Anthony from XXX（公司名） of China, thanks for you pick up my phone, I might take you two minutes? may I ask is this convenient time for you?
Customer：Yes, please
Me：Thank you! we are a XXX(你的產(chǎn)品） manufacturer, only offer middle above quality products, we've been exporting to Europe more than 10 years now, I appreciate to take this chance introduce you our products, may I ask do you import XXX from China?”
Customer：Yes, we do import
Me:........
電話沒(méi)和采購(gòu)聊過(guò)如何發(fā)郵件
郵件抬頭：To Peter, phone call from Anthony of XX. 或者
To Peter, phone call regarding update price list of XXX(某產(chǎn)品）
Hello Peter,
This is XX from XX, I phone called you today but you're not in the office, so I send you this email, hope can find you well!
We are a XXX manufacturer in China whom specialize on XX 14 years now, only do middle above quality level products,
Our main products:
xxxxx
xxxxx
xxxxx
May I ask do you have requirements for above products? please let me know me so I can send you our catalogue by return.
Thank you very much and look forward to hearing from you soon!
Anthony
